frequently asked questions
  1. Q. Why do you discontinue fragrances?
    A. We like to know what our customers enjoy, so we keep track of which fragrances and items are most popular. When a certain fragrance is low in sales, we believe that the majority of our customers no longer enjoy it and are ready to try something new.
  2. Q. What is your policy regarding animal testing?
    A. For Every Body is concerned about animal safety, and that is why all our products are cruelty free, never tested on animals.
  3. Q. How does your emailing list work?
    A. Those people on our email list will receive promotional information via email. Our email list is obtained on a subscription basis. If you no longer want to receive our promotional information please email us at info@foreverybody.com.
  4. Q. What precautions do I need to use when burning your candles?
    A. To enjoy our candles and safe burning: trim the wick before each burning to about 1/4 inch in length (nail clippers work great for this). Remove excess wick and any foreign matter. Place the candle on a heat resistant, dry surface. Do not pick up or touch candle during or shortly after burning. Never burn a candle on or near anything that can catch on fire. Make sure the wick is centered in the candle. Do not burn the candle for more than 3 hours at a time. Keep burning candle within sight. Never leave a burning candle unattended. Discontinue use of a candle when 1/4 inch of the wax remains. Keep out of reach of children and pets. Toppings are not edible. Our fragrant candles are lead free and made with custom wax for your enjoyment.
  5. Q. Whom can I call if I have a question about my order?
    A. Call our customer service department Monday-Friday 8:00 a.m. to 4:30 p.m. MST at 1-888-377-2494. Our customer service specialists will be glad to assist you.
  6. Q. How can I order and how can I pay?
    A. You may order online or call toll free 1-888-377-2494. We accept Visa, MasterCard American Express, or Discover. We will acknowledge every order within 24 hours and try to ship your order within 5 business days (excludes holidays).
  7. Q. When will my credit card be charged?
    A. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.
  8. Q. How do you ship your products?
    A. Our products are shipped by standard shipping to destinations in the continental United States.
  9. Q. Can I send an order to a country other than the United States?
    A. Yes. You will be responsible for all shipping charges.
  10. Q. Do you offer priority delivery?
    A. Yes. You can choose UPS Two-day, Three-day, or Next Business Day service for an additional charge (another beyond standard ground shipping is an additional cost). To receive priority shipping you MUST call in your orders before 10 a.m. MST Monday through Friday. The order will ship the same day. Orders placed after 10 a.m. MST Monday through Friday will ship on the next business day.
  11. Q. When will I receive my order?
    A. Your order will leave our distribution center in Lindon, Utah within two to three business days. Your order will be on your doorstep within a week and a half to two weeks from when you placed your order, depending upon shipping times.
  12. Q. Can I change my order after I submit it?
    A. We process orders very quickly. If you need to make a change please call customer service at 1-888-377-2494 as soon as possible. Every effort will be made to accommodate your request.
  13. Q. What is your return policy?
    A. All claims on returns must be made no later than 5 days after merchandise is received. Credit for returns is issued only if merchandise is in resellable condition and listed in the current website, excluding all bath and body products. Freight claims are the responsibility of the bill of lading consignee. Please contact your freight carrier regarding damaged goods. Refused or returned shipments are subject to a 20% restocking fee as well as all incurred freight charges. ALL RETURNS MUST BE AUTHORIZED BY FOR EVERY BODY.